Frequently Asked Questions

Here are answers to the questions our customers ask most. If you can’t find your answer, call or WhatsApp us on +233 (0) 50 029 0290 or email info@get4lessghana.com.

About Get4Less

Who is Get4Less Ghana?

Get4Less Ghana is the trading name of Get 4 Less Ghana Limited, registration number CS024142018. We were established in July 2018 and sell electronics, IT products, mobile phones and accessories, home appliances, and smart security solutions such as Hikvision products.

Where are your showrooms?

• Head Office Showroom: 49 Kwame Nkrumah Avenue, Accra. It displays our full range of products.
• Osu: Oxford Street, Accra
• Labone: Ndabaningi Sithole Road, Accra
• East Legon: 31 Lagos Avenue, East Legon, Accra
• Spintex: Spintex Road, Accra
• Tema
• Kumasi: Osei Tutu I Avenue, Kumasi
• Takoradi: Liberation Road, Timber Bar, Takoradi
• Hikvision Showroom: Ring Road Central, Accra. Hikvision products only.

What are your opening hours?

Monday to Friday: 9:00 am to 5:30 pm
Saturday: 9:00 am to 3:30 pm
Sunday: closed

How can I contact you?

Phone or WhatsApp: +233 (0) 50 029 0290
Email: info@get4lessghana.com
Live chat on get4lessghana.com

Orders and payment

How do I pay for an order on the website?

The payment method available on our website is cash on delivery.

Are the prices on the website final?

All prices are in Ghana cedis (₵) and can change without notice. The price you pay is the price confirmed for your order. An order is confirmed only when we contact you to confirm it, or send a confirmation.

What does “Request for Price” mean?

Some products show “Request for Price”. For these, we give you a price before you order.

Can I pre-order a product?

Yes. Pre-orders are secured with a down payment. Our team confirms the down payment amount, the availability and the balance with you on WhatsApp.

Do you handle bulk or corporate orders?

Yes. Bulk and corporate orders are handled by our Corporate Office, Ring Road Central, Accra. Call or WhatsApp us on +233 (0) 50 029 0290 or email info@get4lessghana.com.

Delivery and pickup

Where do you deliver?

We deliver to Greater Accra and to every city where we have a Get4Less store, including Tema, Kumasi and Takoradi. If your area is not listed, call us and we will tell you if delivery is possible.

How long does delivery take?

Most orders arrive within 24–48 hours on working days after your order is confirmed. Working days are Monday to Friday, excluding public holidays, so an order placed at the weekend is processed on the next working day. Large items, such as refrigerators, air conditioners and washing machines, may need a delivery appointment. We will call you to agree a time.

How much does delivery cost?

• Orders above ₵1,000: free delivery.
• Orders of ₵1,000 or less: the delivery fee depends on your area. We will call you to confirm the fee before we send your order.

Do you install large items?

If installation is needed, for example for an air conditioner or a wall-mounted TV, it is charged separately and we confirm the fee by phone.

Can I collect my order from a showroom?

Yes. You can order online and collect your order for free from any Get4Less store. Orders for store pickup are ready within 1 working day. We will contact you when your order is ready. Please bring your order number and a valid ID. For Hikvision products, you can also collect from our Hikvision Showroom at Ring Road Central, Accra.

What should I check when my order arrives?

Please check your items when they are delivered, before you sign. If an item is damaged, or it is not the item you ordered, do not accept it and tell the delivery person. We will replace it free of charge. For store pickup, please check your items at the store before you leave.

Returns and warranty

Can I return a product if I change my mind?

No. We do not accept returns or give refunds if you change your mind, or if a product is not faulty. Before you buy, please check the product details, or contact us and our team will help you choose.

What if my item is damaged or wrong?

If an item is damaged during delivery, or it is not the item you ordered, refuse it and tell the delivery person. We will replace it free of charge.

What if my product is faulty?

Products covered by a manufacturer’s warranty are repaired or replaced by the brand’s official service center, under the brand’s warranty terms. The warranty period depends on the product and the brand. To make a warranty claim:

1. Contact us with your order number or receipt and a short description of the fault.
2. We will tell you which official service center to use, or how to send the product to it.
3. The service center checks the product and repairs or replaces it under the brand’s terms.

What does the warranty not cover?

The warranty does not cover damage caused by accidents, drops, liquid, power surges, misuse, or repairs by anyone other than the official service center. Please keep your receipt and the original box.

Read our full Delivery Policy, Returns and Warranty Policy and Terms & Conditions.